Outreach Integration

Last updated: June 29, 2026

Airspeed can ingest phone calls recorded via Outreach. Once connected, your Outreach calls are processed in Airspeed the same way as any other call — with summaries, insights, scorecards, and tasks.

Connecting Outreach to Airspeed

Go to Settings → Organizational and select Outreach under "Call recorder". Follow the OAuth prompts to authorise the connection.

Which calls are imported

Airspeed checks every completed call against the following criteria. A call is imported only when all of them are met:

  • The call has a recording. Outreach must supply a recording URL for the call. If recording is disabled for the user in Outreach, calls will not have a URL and will not be imported. See How to enable call recording in the Outreach help center.

  • The call lasted at least 30 seconds. Calls shorter than 30 seconds are skipped.

  • The call has a disposition set. If a user hangs up without selecting a disposition in Outreach, the call is not imported.

  • The disposition outcome is not "No Answer". Outreach dispositions each have an outcome — a behind-the-scenes value that indicates whether the prospect picked up. Calls where the outcome is set to No Answer (covering voicemails, missed calls, etc.) are excluded. Note that this is based on the outcome value configured by your Outreach admin, not the disposition label the user sees. A disposition named "Left voicemail" will be excluded if its outcome is mapped to No Answer. See Managing call dispositions in the Outreach help center to review or update your outcome mappings.

  • The user is an Airspeed user with recording enabled. Only calls made by users who are connected to your Airspeed workspace are imported.

Common reasons a call may not appear

If a call is visible in Outreach but missing from Airspeed, work through the list above:

  1. Check that call recording is enabled for the user in Outreach and that a recording appears on the call in Outreach itself.

  2. Confirm the call duration was at least 30 seconds.

  3. Confirm the user selected a disposition before ending the call.

  4. Ask your Outreach admin to check the outcome mapping for the disposition used on that call. If it is mapped to No Answer, those calls will be excluded from Airspeed. Updating the outcome mapping in Outreach will apply to future calls.

  5. Confirm the user appears as an active user in your Airspeed workspace.

Still need help? Reach out to us at support@airspeed.ai with the user's name and the date/time of a specific call and we'll investigate further.