Glyphic + Claude MCP Integration

Last updated: April 19, 2026

Glyphic exposes an MCP (Model Context Protocol) server so Claude — Desktop or Code — can read your call data, summaries, and insights directly. Once configured, you can ask Claude questions like "summarize my last five calls" or "which deals had a competitor mentioned this month" and it will pull from Glyphic to answer.

What the MCP exposes

Call metadata

  • Call ID, title, date, and duration.
  • Participants (names, emails, organizations).
  • Tags and call type.
  • Recording and transcript availability.

Call content

  • Full transcripts with speaker attribution and timestamps.
  • AI-generated summaries.
  • Key moments.

Insights

  • Custom Insights (pain points, objections, qualification frameworks).
  • Next steps and action items.
  • Deal context and stage information.
  • Sentiment.

Search and filter

  • Date-range filtering (start_date, end_date).
  • Participant-based search.
  • Tag and insight filtering.
  • Full-text search across transcripts and summaries.
  • Semantic (vector-based) search.

Prerequisites

  • An active Glyphic account with admin access.
  • Claude Desktop (macOS) or Claude Code (terminal).

Step 1: Generate an API key

  1. Log in to Glyphic.
  2. Go to Settings → API.
  3. Click Create New Key.
  4. Give the key a descriptive name, e.g. MCP — Production.
  5. Copy the key and store it securely. The full key is only shown once.

For more on key management — limits, rotation, and revocation — see Managing API Keys.

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Step 2: Configure Claude Desktop (macOS)

  1. Open Claude Desktop.
  2. Go to Settings / Preferences → MCP Servers / Integrations.
  3. Add the MCP configuration using the latest snippet from Settings → API in Glyphic. The snippet includes the package version, environment variables (with your API key), and connection settings.
  4. Restart Claude Desktop.

To verify, ask Claude: "List my recent calls." If the integration is configured correctly, it should return calls from your Glyphic workspace.

Step 3: Configure Claude Code (terminal)

  1. Make sure Claude Code is installed and authenticated.
  2. Open your config file (commonly ~/.claude/config.json).
  3. Add the MCP server configuration from Settings → API in Glyphic.
  4. Restart your Claude session.

The exact configuration may differ slightly per environment. Always copy the latest snippet from Glyphic — older snippets may stop working when the MCP server is updated.

Step 4: Test it

Try a few simple queries to confirm API connectivity, data access, and configuration:

  • "Show my recent calls."
  • "Summarize my latest customer conversations."
  • "What objections are coming up most frequently?"

Example use cases

  • Call review — "Summarize my last five calls", "What were the key themes this week?"
  • Customer insight — "What are the most common pain points?", "What objections are appearing in deals?"
  • Deal intelligence — "What are the next steps across my active deals?", "Which deals are at risk?"
  • Product feedback — "What features are customers requesting?"
  • Cross-call analysis — "Compare enterprise vs mid-market conversations."

Troubleshooting

No data returned

  • Check the API key is valid and hasn't been revoked.
  • Confirm the MCP configuration was added correctly.
  • Make sure there are calls in Glyphic the key has access to.

Connection errors

  • Restart Claude.
  • Verify the configuration syntax.
  • Confirm environment variables are set correctly.

Outdated configuration

Use the latest setup snippet from Settings → API in Glyphic. The MCP server is updated periodically and older snippets may stop working.

If you have questions about the MCP integration, reach out to support@glyphic.ai.